A new service that, thanks to artificial intelligence, provides – in Italian and 13 other languages from English to Chinese – all useful information on Marconi Express: from the cost of tickets (with an indication of the most advantageous fares) to the most convenient payment methods, up to the different types of connections with their respective operating times. This is the new chatbot activated by Marconi Express at www.marconiexpress.it.
Available from both computers and smartphones, the service was activated after a training and test phase. To questions written in chat or through voice commands, it gives clear and immediate answers on Marconi Express services, summarising content already present on the Marconi Express website, processing new content thanks to generative artificial intelligence, or referring to the call centre in case of a request for more specific and detailed information.
In the first two weeks of operation, there were almost 300 interactions with users. On the basis of the actual conversations, the system will be further refined, with any corrections being necessary, especially in the processing of answers to new or unforeseen questions.
The chatbot was developed in collaboration with Ex machina Italia, a Bologna-based company specialising in digital technology and innovation, and already the company’s technology partner for mobility data management.
